Privacy Policy

1. Who we are

Laravel operates a digital marketplace connecting farmers and vendors with customers, including options for refrigerated and standard shipping where available.

2. Information we may collect

Depending on how you interact with us, we may process categories such as:

• Account and profile data — for example name, email, phone number, farm or business details, and authentication identifiers when you register through the app.
• Transaction and order data — items purchased or listed, delivery preferences (including refrigerated vs standard where offered), payment status, and related metadata processed by our payment partners.
• Device and technical data — IP address, device type, app version, and diagnostic logs used to secure and improve the Services.
• Communications — messages you send to support or content you submit in accordance with our Terms of Service.

3. How we use information

We use personal information to operate and improve the marketplace, authenticate users, process orders and payments, arrange or document shipping preferences, comply with law, prevent fraud and abuse, and communicate service-related notices.

4. Legal bases (where applicable)

If the GDPR or similar laws apply, we may rely on bases such as: performance of a contract, legitimate interests (e.g. security and analytics, balanced against your rights), consent where required, and legal obligation.

5. Sharing and processors

We may share information with service providers that assist us (hosting, payments, analytics, customer support, logistics partners) under appropriate agreements. We may disclose information if required by law or to protect rights and safety. We do not sell your personal information as a commodity; where “sale” is defined under local law (e.g. U.S. state privacy laws), we will provide any required notices and choices.

6. International transfers

If we transfer data across borders, we use safeguards consistent with applicable law (such as standard contractual clauses) where required.

7. Retention

We retain information for as long as needed to provide the Services, meet legal, tax, and accounting requirements, resolve disputes, and enforce our agreements.

8. Your rights

Depending on your location, you may have rights to access, correct, delete, or export your personal data, and to object to or restrict certain processing. You may withdraw consent where processing is consent-based. To exercise rights, contact us using the details your organisation publishes for Laravel support. You may also lodge a complaint with a supervisory authority.

9. Security

We implement technical and organisational measures designed to protect information. No method of transmission or storage is completely secure; we encourage strong passwords and device security.

10. Children

The Services are not directed to children under the age required by applicable law to enter into contracts without parental consent. We do not knowingly collect personal information from such children.

11. Changes

We may update this Privacy Policy from time to time. We will post the revised version and update the “Last updated” date. Material changes may be communicated through the app or by email where appropriate.

12. Contact

For privacy questions, please contact your Laravel operator at the official support email or postal address provided in the app or on your organisation’s legal notices page.